AVS Support Information

AVS Support Help Center

The AVS Support Help Center will guide you to self-solve an issue or send a help request to the AVS Support team. Here you can inquire about a number of different topics including: licensing, download links, submit technical and product questions, and more.

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Password Requirements

We take extra care to ensure your material is secure and protected. As a result, our help center requires very strong passwords. Please use the following tips for creating very strong passwords:

  • Avoid patterns, consecutive letters (either alphabetical or on the keyboard) and numbers
  • Avoid replacing letters with similar numbers or symbols (example 3 for e or $ for s)
  • Avoid short passwords.
  • Do use a password manager to generate long/random passwords
  • Do use lots of ‘parts’ to your password, which can make it hard to crack and easier to remember. Four unrelated english words is very strong (correcthorsebatterystaple), as is a combination of words and random numbers (tape934elephant%*)

Office Information

Hours: 9:30 AM – 5:30 PM Eastern Time

Phone: 781 890 4300 (By appointment)

Fax: 781 890 8287

WebEx Support

When needed, an AVS Support Representative may request a session to further assist in resolving your case. Additionally, we may create a session to offer deeper insight into our technology during the Sales process, assist with examples, or offer best practices in design and architecture. Feel free to inquire more by submitting a request in our AVS Support Help Center.

Product Support Pages

The following pages will provide detailed information on Operating Systems, Supported Product Versions, and other product requirements.





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